Help

Support

Something not working in the Kogent mobile app? Email pratul@kogent.ai and describe what happened. We read every message and reply directly.

Worth checking first

These account for most of what people write in about.

• The sign-in code never arrives. Check your spam folder — the code is emailed and arrives within a minute or so. Codes are single-use and expire, so if you request several, use the newest one. If you have pointed the app at your own server rather than the default, confirm that server has email delivery configured; without it, codes are never sent.
• Sign-in fails against a custom server. Confirm the server address on the sign-in screen is exactly right and reachable from your device. Leaving it blank restores the default hosted server.
• No notifications. They have to be enabled in two places: for Kogent in your device Settings, and in the app under Me → Notifications. Push is delivered to the device you were most recently signed in on.
• Content looks stale. Pull to refresh. If it persists, check the connection indicator in the app header — the app keeps working offline and syncs when it can reach the server again.

Deleting your account

You can delete your account and personal data from inside the app, or by writing to us. See account deletion for what that erases.

Still stuck

Email us and include your platform (iOS or Android), the app version from Me, and what you were doing when it went wrong. That is usually enough to reproduce it without a back-and-forth.